Refund policy

30-Day Money Back Guarantee If you're not happy with your purchase, contact us within 30 days of receiving your order and we'll make it right.

How to Request a Refund Email us at velourahair0@gmail.com with your order number and reason. We'll respond within 48 hours.

Conditions Items must be unused and in original packaging. We do not accept returns on used items.

Refund Processing Once approved, refunds are processed within 5-7 business days back to your original payment method.

Damaged or Wrong Item If you received a damaged or incorrect item, email us immediately with a photo and we'll send a replacement at no cost.